Frequently Asked Questions

Lumogrid is an end-to-end solar platform that helps homes and businesses access clean, reliable power through affordable installations, expert maintenance, transparent education, and smart financing.

Unlike typical installers, Lumogrid provides a full ecosystem—assessment, design, installation, maintenance, customer education, and long-term support. You don't just buy solar; you get a partner.

We currently serve customers across Nigeria with a growing network of certified installation and maintenance partners nationwide.

You can complete a quick assessment on the Lumogrid platform. Our system analyzes your appliances, usage patterns, and budget to recommend the ideal solar kit.

Most installations are completed within a week after confirmation of payment or approval of financing. This may however differ by location. Our support agents will always confirm your specific installation dates prior.

Only for access permissions. Our certified technicians handle everything end-to-end.

No. Our installers are trained to work on concrete roofs, aluminium sheets, stone-coated roofing, flat roofs, bungalows and duplexes.

Yes. With the right system size, solar can run freezers, ACs, pumps, TVs, WiFi, lights, small appliances, and business equipment.

All Lumogrid systems are expandable. You can add more batteries or panels anytime.

Lumogrid offers direct full payment, flexible instalment plans, third-party financing partners, and pay-as-you-go options for select systems.

Yes. Monthly installment plans are available depending on the system and credit approval.

You receive confirmation, installation date, and system documentation & warranty details.

Yes. We provide SME-friendly financing with options tailored to small businesses, shops, offices, and online workspaces.

Yes. The right solar panels still produce energy in cloudy conditions, and your batteries supply stored energy at night or during low sunlight periods.

Your home runs on stored battery power. With the right system, you can enjoy 24/7 electricity.

Yes. Many customers see a 60–90% reduction depending on their system size.

Absolutely. Lumogrid systems are hybrid-ready.

Yes, with the appropriate inverter and battery capacity. Our engineers will recommend the right configuration.

We use high-performance Lead-Acid and Lithium Iron Phosphate (LiFePO4) batteries. Lithium-ion batteries last 10-15 years with high efficiency (up to 99%) and require low maintenance. Lead-acid batteries have lower upfront costs and proven reliability with high recyclability.

Panels last 25 years or more and maintain up to 80–90% efficiency over time.

No. In fact, they provide light shade to the roof.

Yes. We provide scheduled checkups, on-demand repairs, and system optimization.

Basic maintenance is recommended twice a year.

You get access to Lumogrid Support for troubleshooting, replacement, or repairs depending on your warranty level.

Yes. Lumogrid offers maintenance services even for non-Lumogrid users.

Yes. We support retail stores, warehouses, tech hubs, hospitals, schools, cold rooms, and hospitality businesses.

Yes. Many SMEs cut generator and fuel expenses by up to 75%.

Lumogrid offers modular, expandable solar systems perfect for growing businesses.

Depending on the system, you get 6–12 months on installation workmanship.

Yes. Lumogrid systems are designed to meet expected energy output for your load requirements.